Change your email address

The email address you use when signing up for Slack is where we’ll send important emails like password resets, so you should keep it up to date.

You can change your email address at any time – here’s how:

Desktop

Mobile

  1. From your desktop, click your workspace name in the top left.
  2. Select Profile & account. Your profile will open on the right.
  3. Below your name, click the  More actions icon, then Open account settings.
  4. Under Email address, click Expand.
  5. Enter your current password and new email address. Double-check that you’ve spelt the email address correctly.
  6. Click Update email address.
  7. Check your inbox for an email from Slack. Open it and click Confirm your email address.

Currently, you’re only able to change your email address from your mobile device by accessing our web app.

  1. Open your mobile web browser and go to: my.slack.com/account/settings
  2. Next to Email address, tap expand.
  3. Enter your current password and new email address. Double-check that you’ve spelt the email address correctly.
  4. Tap Update email address.
  5. Check your inbox for an email from Slack with the subject “Confirm your new email address”.
  6. Open the email and tap Confirm your email address.

 

The confirmation link will take you back to your Account page, where you’ll see your new confirmed address in the Email address section.

Note: If your workspace owner has enabled single sign-on, members’ ability to edit their personal information, including display names and email addresses, might be restricted.

 

Update your email address in multiple workspaces

Although you can use a single email address when signing up for multiple workspaces, the settings for each workspace are separate. To change the email address associated with another Slack workspace, sign in and repeat the steps above.

Missing confirmation emails

You should receive a confirmation email from Slack shortly after you update your address. If you’re not getting the email, try the following:

  • Check your spam or junk folder and any tabs in your inbox.
  • Open your email settings and check for typos in the email address. If the address is incorrect, you can change it by following the steps above.

If you’re still not receiving the confirmation email, send us a message and we’ll do our best to help!

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