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Teamwork and communication in Slack happens in channels, where teams can discuss work and share messages, tools and files. When most conversations in Slack happen in public channels, members of your workspace can find the right information and gain context they need to get their best work done.
By creating Slack channels aligned with your company structure and using clear, predictable naming guidelines, you can make sure your workspace is organised and easy to navigate. This will help people ask questions in the right place, find information quickly and work efficiently.
Best practices for creating channels
Start with broad channels and get more specific over time
Create standard channel prefixes so anyone can find the right channel easily
Encourage the use of public channels
Establish channel structure
Start with broad channels
Setting up your workspace using categories your team already knows will help your members get orientated when they join Slack. Add new channels named for major topics most members are already familiar with:
As your workspace grows and more people start using Slack, the need for more specific channels will arise. If you start small, you can add new channels as conversations start to branch off organically.
For example, when there are conversations about distinct subjects taking place in your #sales channel, add new channels like #sales-training to plan for new hires, #sales-leads to track contacts, and so on!
Include it with new hire onboarding materials so it's easy for new members to navigate your workspace.
Grant editing access to fellow Admins and others helping administrate Slack so they can add new prefixes and guidelines.
Manage existing channels
Work is dynamic and sometimes priorities shift. Maybe a project is renamed, shelved for another day, or cancelled entirely. Here's how to keep your channels organised when things change:
Rename a channel to something more appropriate.
Archive a channel to remove it from the list of active channels.
Delete a channel to remove it and all of its contents from your workspace.
Tip: threads let you respond directly to a message in a channel and keep all replies, images and files organised in a single conversation. They can help members of a channel have multiple conversations at once without distracting others.
Channels are where a majority of work happens in Slack and consistency will go a long way in keeping your workspace organised. Here are some additional tips to keep on hand as your workspace continues to grow:
Set default channels for new members so they can access the most important information in your workspace from day one.
If you're on a paid subscription, you can create user groups and set different default channels for each one.
Let members know they can star specific channels to keep those conversations above the fold in their app sidebar.
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