Fair billing policy

We believe you should only have to pay for members who are actively using Slack, so we offer a fair billing policy.

The short version

  • You’ll only be charged for members that are active on the day that you upgrade to a paid subscription.
  • If all members become inactive, you will be charged for a minimum of one member, unless you decide to downgrade to the Free subscription.
  • Any changes to the number of active members will be reflected in your monthly statement.


Add new members to a paid workspace

If you’re on a paid subscription and add new members partway through the billing cycle, we’ll charge only for the cost of the time used. We’ll keep track of this for you and bill you at the end of each month.

Here’s an example:

Let’s suppose your workspace is on the Standard subscription paying monthly, which costs $8 per member per month. You add a new member 10 days into your billing period, leaving 20 days remaining in the month.

The prorated subscription cost is calculated by dividing the cost per member ($8) by the number of days in the month (30) and multiplying it by the number of days remaining (20), which gives us the prorated subscription cost for the remainder of that billing period: $5.33

If you pay annually, it works the same way. We'll calculate the prorated cost for the rest of the year and bill you at the end of the month for any new additions.

Paying by invoice? We invoice your workspace for the full year for a set number of members. But if your workspace grows to be larger than anticipated, we’ll send you an invoice once per calendar quarter to settle any balances owed.


Credit card charges

We don’t like surprises either! You’ll see the first credit card charge on the day you upgrade to a paid subscription, but here are the other times you’ll see charges from Slack:

  • On the monthly renewal date if your workspace is on the monthly subscription.
  • On the annual renewal date if your workspace is on the annual subscription.
  • On the last day of the month if your workspace is on the annual subscription and there is an outstanding balance from adding new members.
  • Anytime your balance exceeds $1,000 from adding new members. (This amount may be different if you're billed in a currency other than USD).


How inactive and deactivated accounts affect billing

Slack automatically detects when members become inactive. When that happens, we will deposit pro-rata credit into your Slack account and this will be applied when new members are added or on your next renewal date. This credit has no currency or exchange value, is non-transferable and non-refundable, and will expire following the termination of your paid services subscription with Slack.

Here’s how it works:

Let's say your workspace is on the Standard subscription paying monthly, which costs $8 per member per month. 15 days into your billing period, a member is deactivated. 

To calculate the amount of prorated credits that will be deposited back to your workspace's account, divide the cost per member ($8) by the number of days in the month (30) and then multiply it by the number of days that person used Slack for that billing period (15): $4.

 

Account activity Status Billing action

If a member hasn’t used Slack in over 14 days

Inactive Credit is deposited to your Slack account for the unused portion of the billing period

If a member has been deactivated by a workspace owner/admin

Inactive Credit is deposited to your Slack account for the unused portion of the billing period

If a deactivated member is re-enabled or an inactive member starts using Slack again

Active We’ll automatically detect the change and charge the pro-rata cost for the days remaining in the billing period

 

Types of members

Members, Workspace Owners/Admins and Multi-Channel Guests are paid members. You can invite as many of them to your workspace as you like. Visit our Pricing Guide for more about costs.

For organisations using multiple Slack workspaces: a single individual can join multiple workspaces. As long as they remain active in each workspace, they will be counted towards the total number of active members for all workspaces they have joined. This may result in your organisation being charged for the same person multiple times.

💡 Slack Enterprise Grid allows multiple interconnected workspaces across your entire company. Learn more!

Bots, invited members and Single-Channel Guests are free. When an invited member accepts their invitation and joins your workspace, they'll be counted as an active member starting that day.

For every paid member on the workspace, you can invite five Single-Channel Guests. To get more, you can invite more paid members to the workspace.

Tip: visit Roles in Slack to learn more about each member role available.

Related articles

Recently viewed articles