Claim domains on Enterprise Grid

If your company owns or operates under multiple web domains, we can help you claim them for your Enterprise Grid org.

Why claim domains?

  • Make your org's connected workspaces easier to find. 
  • Prevent people from creating unsanctioned workspaces outside of your org.
  • Allow people with email addresses in specific domains to join your org.

How to claim or remove domains

  1. Click the Contact Us button in the top right corner of the page.
  2. Click Write a message.
  3. In the How can we help? field, let us know which domains you'd like to add to your organization's whitelist. Alternatively, if you'd like to remove any domains, let us know which ones.

What to expect

If people try to create a workspace using a domain you've claimed, here's what to expect:

  • Existing members of your org will see a message (with a contact link included) directing then to contact an Org Admin for help.
  • People that have yet to join your org will have the option to use single-sign on to create an account, plus use the included contact link to reach out to an Org Admin for help.

By default, the included contact link will direct to the Org Primary Owner's email address. Org Owners can customize this link by selecting which contact email address is included using the steps below.

Add a custom email address

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Organization settings from the menu.
  3. Click Settings in the left-side column, then Organization Info.
  4. Below Organization Help Email, enter an email address.
  5. Click Save Changes.
Who can use this feature?
  • Only Org Owners
  • Available on the Enterprise Grid plan

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