Supplemental Slack info for you and your team.
Tips and tools for beginners and experts alike.
Slack Enterprise Grid
Get familiar with Slack Enterprise Grid for large organizations.
If you're curious about what's new in Slack — and what's changed — you're in the right place.
Develop your skills and prepare to become Slack Certified!
Launching a new team or joining one for the first time?
Our easy-to-read guides help your team work better, together, from day one.
Getting More Out of Slack
Ready to level up? Browse our time-saving tricks and practical tips for
making Slack work for you.
All kinds of teams thrive with Slack — take a look at our department-specific guides.
More coming soon!
Learn how Slack works, from top to bottom!
Want to learn more about setting up your team? Look no further!
Welcome to Slack! We're so glad you're here. Let's get started!
Your Profile and Preferences
Adjust your profile and preferences to make Slack work just for you!
Add Tools to Your Workspace
Simplify your daily work with apps and tools.
Tips, tricks, & More
Tips and tools for beginners and experts alike.
activity, accessibility, add an app, Add members, Add to Slack, administrators, all passwords, analytics, android, announcement, announcements, App Directory, app icon, Apple Watch, archive, Asana, Automation apps, badge, billing details, billing, Bitbucket, bot user, box, browse, calls, Calls !pobeta!pc, changes, channels, channel instantly, channel management, channel notification, claim domains, close, company culture, compliance exports, compose, computers, connect, connected accounts, connection, connecting, copy messages, create, customization, customize, custom SAML, custom, customer support teams, data exports, data security, deactivate, default channels, delete, deletion, deploy slack, desktop, direct messages, directory, disable, discover and join, display name, DMs, Do Not Disturb, domain, domains, dropbox, edit, editing, education, email address, email, emoji, emoticons, Enterprise Grid, Enterprise Mobility Management, executives, export, failed payments, Fair Billing, faqs, finding, format, formatting, free trials, general, getting started, giphy, github integration, github organization, github, glossary, google apps, google calendar, google drive, guests, highlights, human resources, import, Incoming WebHooks, integrations, ios, invite, IT teams, JIRA, join, Keep up, keyboard layout, keyboard shortcuts, Keychain Access, keyword notifications, language, languages, leave, link previews, loading, limits, links, linux, mac, manage a workspace, manage apps, manage members, marketing, mention, merge, message actions, message display, microsoft products, mobile, mobile push, move channels, moving workspaces, multiple, mute, name, names, noise, nonprofits, OneDrive, onboard, owners, password, permissions, phones, pin, plan, plans, plus plan, polls, primary ownership, privacy policies, prioritize tasks, private channel, private notes and files, project management, public channel, purpose, Quick Switcher, quote, reactivate, read, recruitment, referrer information, reminder, remove, rename, retention, Request a new workspace, role, roles, RSS, sales, Salesforce, SAML, SCIM, SCIM provisioning, screen reader, search, send, session duration, share messages, share, shared channel, shared channels, sign in, sign out, signup mode, single sign-on, Slack Day, Slack for Teams, Slack notifications, Save notes and files, Service Level Agreements, slack status, slackbot, slash commands, snippet, snooze, software developers, star, statistics, sync, tablets, tax, threads, time zone, tips, to-do lists, topic, triage channels, Terms of Service, Trello, troubleshoot, trouble receiving, tour, twitter, two-factor authentication, unread messages, updates, upgrade, upload, username, user groups, URL, vacation, Vendor and remittance, video, voice call, voice, what is, what's important, whitelisting, windows phone, windows, working in, workspace apps, workspace creation requests, workspace discovery, workspace's settings, wunderlist, zoom
Austin – IT Specialist
Austin's team is responsible for building and supporting Cloud-y's tech stack.
Six months ago,
her team adopted Slack. Explore below to see how it changed the way they work.
🔍 Finding answers
Austin's small team is responsible for supporting the IT needs of hundreds of employees. Often, it feels like all of their time is spent reacting to support requests.
Before Slack, when an employee at Cloud-y had an IT issue, they could:
Ask the people around them to see if anyone had run into the issue lately.
Submit a ticket to the IT team.
Because the IT team was so small, it would often take days to resolve employee issues, whether or not it actually required the help of a specialist.
📂 Next up: Click the 'After Slack' tab
Using Slack, Austin's team is able to leverage the knowledge of all employees at the company, freeing up time for the IT team to focus on strategic work:
They have a rule to
search first before asking a question in Slack. They have a
public channel called #help-it, where employees can post IT-related questions. When someone in the channel (including IT specialists, and fellow employees) knows the answer to a question, they
emoji react with 👀 , to let them know they're looking into it, and a ✅ when resolved. Team members use
mentions to call attention to subject-matter experts.
🎉 You're done! Move onto the next workflow.
👥 Reducing time in meetings
Austin's team is currently implementing a new HR solution at Cloud-y, and it's important that they stay on the same page.
Before Slack, the team held a daily standup to touch base; however, Austin often found these meetings to be a waste of time:
Most of the time was just spent listening to personal updates.
There was often no set agenda.
As she sat through these meetings, she could hardly pay attention, knowing that support questions about the new system were piling up in her queue.
Using Slack, Austin's team has improved the efficiency of their meetings, allowing them to spend more time supporting their users:
For daily standups, the team has a weekly
that triggers every day at 9am. Slackbot reminder When it's necessary to meet in person, the meeting lead shares an agenda as an
editable Post in the #it-team channel ahead of time.
🎯 Getting feedback
Austin's team is responsible for all IT-buying decisions at Cloud-y. They need to take into account the needs of many stakeholders when working with vendors.
Before Slack, when Austin needed feedback on a proposal from a vendor, she could:
Try to find a time for all relevant stakeholders to meet.
Send an email to all stakeholders with a request for feedback.
This resulted in unnecessary delays, meaning it would take longer to get vital tools in the hands of Cloud-y's users.
Using Slack, Austin is able to quickly pull stakeholders together to gather feedback on proposals, and make better decisions.
They have a
called #it-purchasing where the IT team can request feedback from the team on proposals from vendors. public channel Stakeholders
to requests for feedback, to let the IT team know they've seen it. emoji react Suggestions are made using
threads, keeping conversations organized.
📰 Keeping the team informed
Inevitably, Cloud-y experiences service interruptions from time to time. Austin is responsible for keeping affected parties in the loop.
Before Slack, when Austin needed to send an alert about a service interruption, she had two options:
Send an email to the distribution list for the affected teams.
Update the service status site on Cloud-y's intranet.
These alerts would often be missed or ignored, resulting in frustrated users and an increased volume of internal help tickets.
Using Slack, Austin can easily target service updates to the right audience:
Each department has an
for important updates, with a strict #announcements channel reactions only policy. Service alerts are
to the channel for easy reference, and then unpinned when complete. pinned
🙇 Centralizing information
Austin's team receives support requests from users across the business, and it's important that they're able to spot trends easily.
Before Slack, it was challenging for Austin's team to spot trends that might lead them to explore a proactive fix:
Tickets were picked up in the order that they were submitted, meaning different specialists would often be troubleshooting the same issue.
Team leads would have to login to the ticketing software to see what kinds of issues were being reported, leading to a loss in productivity due to context switching.
Because it was challenging for Austin's team to spot trends; they wasted time reacting to support requests, rather than quickly addressing the root cause.
Using Slack, all tickets are piped into a Slack channel, allowing the team to notice trends quickly, and get them fixed:
The team installed their customer support app from the
. Slack App Directory By viewing all tickets in one place, trends become obvious and simpler to address.
🏆 Get Certified
Get Certified! The next step is to get certified through an interactive experience in Slack. . Click here to begin