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Status
We understand that payments can fail for a number of reasons. If there’s ever an issue with a processing a credit card payment, we’ll immediately email Workspace Owners and any billing contacts.
What to expect
We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.
After...
What to expect
7 days
If we cannot process a payment after a week, we’ll reach out to Workspace Owners and Admins, and any billing contacts.
14 days
We’ll send another reminder to the same people (Workspace Owners/Admins and billing contacts) just in case there’s still an issue.
21 days
We’ll reach out to the Workspace Owner and billing contacts again. Slackbot will also let members know the workspace will be moved to the Free plan and the date they can expect the downgrade to happen.
28 days
The workspace will be downgraded to the Free plan.
Update your payment method
If you've run into a payment issue, Workspace Owners, or the person who's upgraded the workspace, can update a payment method from the Billing page.
Contact us for help
If you have any questions about a failed payment, please get in touch with us — we’re here to help!
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