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Status
We understand that payments can fail for a number of reasons. If there’s ever an issue with a processing a credit card payment, we’ll immediately email Workspace Owners and any billing contacts.
What to expect
We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.
After...
What to expect
7 days
If we cannot process a payment after a week, we’ll reach out to Workspace Owners and Admins, and any billing contacts.
14 days
We’ll send another reminder to the same people (Workspace Owners/Admins and billing contacts) just in case there’s still an issue.
21 days
We’ll reach out to the Workspace Owner and billing contacts again.
28 days
The workspace will be downgraded to the Free plan.
Update your payment method
If you've run into a payment issue, Workspace Owners, or the person who's upgraded the workspace, can update a payment method from the Billing page.
Contact us for help
If you have any questions about a failed payment, please get in touch with us — we’re here to help!
Great news! Our Help Center is available in multiple languages. Switch to EnglishBonne nouvelle ! Le centre d'assistance de Slack est désormais disponible dans plusieurs langues. Poursuivre en FrançaisGute Neuigkeiten! Unser Support-Center gibt es jetzt in mehreren Sprachen! Weiter auf DeutschSlack ヘルプセンターが複数言語で閲覧できるようになりました！日本語ページへ切り替え¡Buenas noticias! El centro de ayuda de Slack ya está disponible en varios idiomas. Continúa leyendo en español
