Failed payments

We understand that payments can fail for a number of reasons. If there’s ever an issue with completing a payment, we’ll immediately email the Workspace Owner and any billing contacts.

 

What to expect

We hope that you’re able to resolve payment issues quickly, but here’s a quick rundown of what you can expect if not:

After 7 days If a week passes and we’re still unable to process a payment, we’ll reach out to Workspace Admins in addition to the Workspace Owner and billing contacts. We know not all Workspace Owners pay the bills, which is why we also notify Workspace Admins and billing contacts.
After 14 days We’ll send another reminder to the same people (Workspace Owners/Admins and billing contacts) just in case there’s still an issue.
After 21 days We’ll reach out to the Workspace Owner and billing contacts again. Slackbot will also let members know the workspace will be moved to the Free plan and the date they can expect the downgrade to happen.
After 28 days The workspace will be downgraded to the Free plan. 

  

Update your payment method

If you've run into a payment issue, Workspace Owners can update the payment method from the Billing page. For more information, learn how to change your payment method

 

Get help

If you have any questions about a failed payment, please get in touch with us — we’re here to help! You can email billing@slack.com or feedback@slack.com at any time.

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