Get to know the basics, and a few helpful tips & tricks along the way!Want to learn more about setting up your team? Look no further!Supplemental Slack info for you and your team.Tips and tools for beginners and experts alike.Launching a new team or joining one for the first time?
Our easy-to-read guides help your team work better, together, from day one.Ready to level up? Browse our time-saving tricks and practical tips for
making Slack work for you.All kinds of teams thrive with Slack — take a look at our department-specific guides.
More coming soon!Get familiar with Slack Enterprise Grid for large organizations.
We understand that payments can fail for a number of reasons. If there’s ever an issue with completing a payment, we’ll immediately email the Team Owner and any billing contacts.
What to expect
We hope that you’re able to resolve payment issues quickly, but here’s a quick rundown of what you can expect if not:
After 7 days
If a full week passes and we’re still unable to process a payment, we’ll reach out to Team Admins in addition to the Team Owner and billing contacts. We know that not all Team Owners pay the bills, which is why we notify Admins and billing contacts too.
After 14 days
We’ll send another reminder to the same folks (Team Owners, billing contacts, and Admins) just in case there’s still an issue.
After 21 days
We’ll reach out to the Team Owner and billing contacts again. Slackbot will also let members know their team will be moving to the Free plan and the date they can expect the downgrade to happen.
After 28 days
The team will be downgraded to the Free plan.
Update your payment method
If you've run into a payment issue, Team Owners can update their team's payment method from the Billing page. For more information, learn how to change your payment method.