Manage a workspace on Enterprise Grid

When your organization is on Slack Enterprise Grid, Workspace Owners and Workspace Admins play an important role. This guide is designed to help you navigate Enterprise Grid features and workflows so your Enterprise Grid organization runs as smoothly as possible. ✨

Step 1 — Create a workspace on your org

There are two ways to add a workspace to your Enterprise Grid organization: existing workspaces can be moved to the organization with approval from the Workspace's Primary Owner, or a new workspace can be created. 

🚛  Move your workspace to an organization

Org Owners work with Solutions Engineers at Slack to coordinate moving individual workspaces — complete with member accounts, messages, files, and emoji reactions! — to your company's Enterprise Grid.

When Org Owners are ready, they’ll send an email and a Slackbot message to the Workspace's Primary Owner to request approval. Simply click Respond to Invitation to grant approval!

💡 Read our Guide to moving workspaces to an organization for details.

🌱  Create a new team

Org Owners/Admins can create a new workspace on the organization for you. Or, you can ask your organization’s administrators for permission to create a new workspace on the org.

When your request is approved you’ll be notified by either Slackbot or email. Congratulations — you’re now the Workspace Owner.

💡 Discover how to request a new workspaces on your organization.

Step 2 — Workspace level settings and permissions

To manage your workspace's settings and permissions, click your workspace name in the top left to open the menu. then choose Settings. Or, you can visit

Being connected to your company’s Enterprise Grid organization means some of your settings and permissions will be controlled at the organization level. You will see a lock icon to let you know the preference is  Locked by an Organization Admin. 

Tip: Org Owners and Org Admins can set security, access, and administrative policies for workspaces connected to your grid. For a summary, read about roles and permissions on an organization.

Workspace discovery and access

All workspaces are connected on Enterprise Grid, but you can control how accessible they are to members of the organization. There are three levels of discovery for you to choose:

  • Open: Discoverable and open to join
  • By Request: Discoverable and new members must ask permission to join
  • Invite Only: Discoverable and new members must be invited to join
  • Hidden: Unlisted and new members must be invited to join

💡  Learn how to manage workspace discovery and access.

Move channels between workspaces

Focused workspaces help everyone work more efficiently. Restructure by divvying up large workspaces — or, simply move channels that are no longer relevant to other workspaces on Enterprise Grid!

Workspace Owners/Admins must have admin roles on both the channel’s original workspace and the destination workspace, but Org Owners/Admins can move channels to any workspace on the org.

💡 Want more? Jump over to move channels between workspaces.

Step 3 — Add members to your workspace

Add people to your new workspace to help you get work done in Slack. Depending on your needs, there are a few ways to do this:

  • Add members individually, just like you would have if you weren’t connected to Enterprise Grid. For a refresher, read how to invite new members to your workspace.
  • If you want to add a few large groups all at once (everyone at your company in the Customer Experience and Sales departments, for instance), work with an Org Owner to add groups directly from your company’s identity provider (IDP).

💡  Visit Add members to a workspace on an organization to learn how it works. 

Step 4 — Communicate and share

Shared channels let people on different Enterprise Grid workspaces stay connected and communicate with one another seamlessly. Create new shared channels or convert an existing channel to share it with one or more workspaces.

When a shared channel is created, you can decide who has access: either a set of specific workspaces or all workspaces within the org. Shared channels can also be private if you need to keep a conversation confidential.

⚙️  Create a new shared channel

⚙  Convert an existing channel to a shared channel

Note: Shared channel creation may be turned off for Workspace Administrators and members. If this is the case, get in touch with an Org Owner or Org Admin for help.

Step 5 — Apps and tools

Slack lets you to connect all of the tools and services you use for work in one place, eliminating the need to constantly switch between apps.

Add apps to your workspace

You can find apps for services you already use directly from our App Directory — everything from helpful bots, communication tools, payments & accounting, project management, HR, and more.

Go ahead, browse our App Directory. There are hundreds to choose from! When you’ve found an app to install, we’ll prompt you along so you don’t get stuck.

💡  Visit Add an app to your workspace for detailed instructions.

Note: Apps and bots work best when they’re installed on all of the workspaces that also share channels together. Here are some apps that were designed with Enterprise Grid in mind.

Build internal integrations

Unlike the ready-made apps found on the App Directory, internal integrations can be custom built for your workspace, by people in your company. Building your own integrations does require technical know-how, but the benefits are endless.  

  • Leverage existing internal tools and services your company uses to work together.
  • Route notifications from other services into Slack to centralize communication.
  • Tie data and information from various systems together in Slack to improve complex cross-system workflows.
  • Bring people together, increase the visibility of work getting done, and make more informed decisions as a unified team.

💡  Learn how at Customize Slack with internal integrations.

What's next?

Manage your workspace on Slack Enterprise Grid like a pro! You may be interested in reading these helpful guides:

Visit our Slack Guides or Help Center anytime to learn more. Our Support team is always happy to help — get in touch! 🎈

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