1. Slack Help Center
  2. Using Slack
  3. Account Basics

Manage your password

If you’ve forgotten the password you use to sign in to your Slack workspace, you can reset it easily at any time.

The password you choose must be at least 6 characters long, and can't be things like password, 123456, or abcdef. 🔐 

Tip: Keep in mind, if your workspace has single sign-on enabled, Slack does not store members' passwords.

 

Reset your password

Forgot your password? Depending on whether or not you're signed in to Slack, there are two ways to reset your password.

Signed out of Slack

Desktop

iOS

Android

Windows Phone

  1. Visit slack.com/signin.
  2. Enter your Slack URL (e.g. yourdomain.slack.com). 
  3. Below the sign-in form, click I forgot my password.
  4. On the next page, enter your email address. Make sure it's the one you used to sign up for Slack!manage_your_password.png
  5. Click Reset my password. 
  6. Check your email inbox for a new message from Slack.
  7. In the password reset email, click Choose a new password. Enter your new password, then select Change my password.
  1. Open the Slack app and tap Sign In.
  2. Enter your Slack URL (e.g. yourteam.slack.com), then tap Next.
  3. Enter the email address you used to sign up for Slack, then tap Next. 
  4. Tap Type password, then tap Reset your password.
  5. Confirm your email address again, then tap Next.
  6. Check your email inbox and open the email from Slack. Click Choose a new password. You'll be redirected to your mobile browser.
  7. Enter a new password, then tap Change my password.
  1. Open the Slack app and tap Sign In.
  2. Enter your Slack URL (e.g. yourteam.slack.com), then tap Next.
  3. Enter the email address you used to sign up for Slack, then tap Next. 
  4. Tap Type password, then tap Reset password.
  5. Confirm your email address again, then tap Get Reset Link.
  6. Check your email inbox and open the email from Slack. Click Choose a new password. You'll be redirected to your mobile browser.
  7. Enter a new password, then tap Submit.
You're unable to reset your password from a Windows Phone at the moment, but fear not! You can visit slack.com/signin on your desktop to reset your password and get back to business (click the Desktop tab to learn more). Stay tuned for Windows Phone updates! 

Signed in to Slack

Here's how to reset your password when you're already signed in to the desktop app:

  1. Click your workspace name in the top left. Team_Menu.png
  2. Select Profile & account from the menu. This will open your profile on the right side of your screen.
  3. Under your name, click the  down caret, then Open account settings to open your settings online.
  4. By Password, click expand.
  5. Click Reset your password by email, and we’ll send you an email with a link to reset your password. 

Note: You must have access to the email address associated with your Slack account to reset your password. Administrators can’t change or reset passwords for workspace members.

Having trouble? If you've followed the steps above, but have yet to receive a password reset email, please check all tabs, folders, and spam filters in your inbox. Still not there? Drop us a line. 


Change your password

If you know your password, but want to change it to something else:

  1. From desktop, click your workspace name in the top left.Team_Menu.png
  2. Select Profile & account from the menu. This will open your profile on the right side of your screen.
  3. Under your name, click the  down caret, then Open account settings to open your settings online.
  4. By Password, click expand.
  5. Enter your Current Password, and then a New Password.
  6. Click Save Password.

 

Troubleshooting

If you see a message telling you we can't find an account registered with your email address, it usually means one of two things:

  • There's a mistake in your email address. It could be a typo, or the wrong email address. Double-check that it's the same email you used to sign up for your Slack workspace.
  • You're trying to sign in to a different Slack workspace. You can find the right Slack URL at slack.com/signin/find.

Tip: For security reasons, you won’t be able to use the same password for more than one workspace. Please try selecting a different one.

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