Manage your password

If you’ve forgotten the password you use to sign in to your Slack team, you can reset it easily at any time.

Tip: Keep in mind, if your team has single sign-on enabled, Slack does not store team member's passwords.

 

Reset your password

Forgot your password? Depending on whether or not you're signed in to Slack, there are two ways to reset your password.

Signed out of Slack

Desktop

iOS

Android

Windows Phone

  1. Visit slack.com/signin.
  2. Enter your team domain (e.g. yourteam.slack.com). 
  3. Below the sign-in form, click I forgot my password.
  4. On the next page, enter your email address. Make sure it's the one you used to sign up for Slack!
  5. Click Reset my password
  6. Check your email inbox for a new message from Slack.
  7. In the password reset email, click Choose a new password. Enter your new password, then select Change my password.
  1. Open the Slack app and tap Sign In.
  2. Enter your team domain (e.g. yourteam.slack.com), then tap Next.
  3. Enter your email address, then tap Next. Make sure it's the one you used to sign up for Slack!
  4. Tap Type password.
  5. Tap Reset your password.
  6. Confirm your email address again, then tap Next.
  7. Check your email inbox for a message from Slack.
  8. Open the email and click the Choose a new password button. You'll be redirected to your mobile browser.
  9. Enter a new password, then tap Change my password.
  1. Open the Slack app and tap Sign In.
  2. Enter your team domain (e.g. yourteam.slack.com), then tap Next.
  3. Enter your email address, then tap Next. Make sure it's the one you used to sign up for Slack!
  4. Tap Type Password.
  5. Tap Reset Password.
  6. Confirm your email address again, then tap Next.
  7. Check your email inbox for a message from Slack.
  8. Open the email and click the Choose a new password button. You'll be redirected to your mobile browser.
  9. Enter a new password, then tap Submit.
You're unable to reset your password from a Windows Phone at the moment, but fear not! You can visit slack.com/signin on your desktop to reset your password and get back to business (click the Desktop tab to learn more). Stay tuned for Windows Phone updates! 

Signed in to Slack

  1. From the Slack desktop app, click your team name to open the Team Menu.

  2. Select Profile & account. This will open your profile on the right side of your screen.
  3. Under your name, click Account Settings. This will open your Account settings in your team site.
  4. By Password, click expand.
  5. Click Reset your password by email, and we’ll send you an email with a link to reset your password. 

Note: You must have access to the email address associated with your Slack account to reset your password. Administrators can’t change or reset passwords for members of the team.

Having trouble? If you've followed the steps above, but have yet to receive a password reset email, please check all tabs, folders, and spam filters in your inbox. Still not there? Drop us a line


Change your password

If you know your password, but want to change it to something else:

  1. Click your team name to open the Team Menu.

  2. Select Profile & account. This will open your profile on the right side of your screen.
  3. Under your name, click Account Settings. This will open your Account settings in your team site.
  4. By Password, click expand.
  5. Enter your Current Password, and then a New Password.
  6. Click Save Password.

 

Troubleshooting

If you see a message telling you we can't find an account registered with your email address, it usually means one of two things:

  • There's a mistake in your email address. It could be a typo, or the wrong email address. Double-check that it's the same email you used to sign up for your Slack team.
  • You're trying to sign in to a different Slack team. You can find your team's Slack domain at slack.com/signin/find.

Tip: For security reasons, you won’t be able to choose a password you’ve previously used on the same team. Please try selecting a different one.