1. Slack Help Center
  2. Using Slack
  3. Account Basics

Change your email address

The email address you use when signing up for Slack is where we’ll send important emails like password resets, so you’ll want to keep it up to date.

You can change your email at any time — here’s how:

Desktop

Mobile

  1. Click your team name to open the Team Menu.
  2. Select Profile & account. Your profile will open on the right.
  3. Under your name, click the  gear icon. Your Account page will open in a browser.
  4. Under Email Address, click expand.
  5. Enter your current password and new email address. Double-check that you've spelled the email address correctly.
  6. Click Update Email.
  7. Check your inbox for an email from Slack. Open it and click Confirm your email address.

Currently, you're only able to change your email address from your mobile device by accessing our web app.

  1. Open your mobile web browser and go to: my.slack.com/account/settings
  2. By Email Address, tap expand.
  3. Enter your current password and new email address. Double-check that you've spelled the email address correctly.
  4. Tap Update Email.
  5. Check your inbox for an email from Slack with the subject “Confirm your new email address”.
  6. Open the email and tap Confirm your email address.

 

The confirmation link will take you back to your Account page, where you'll see your new, confirmed address in the Email Address section.

Note: If single sign-on is enabled for your team, your Team Owner may restrict the ability for members to edit their personal information, including usernames and email addresses.

 

Update your email on multiple teams

While you can use a single email address when signing up for multiple Slack teams, the settings for each team are separate. To change the email address associated with another Slack team, sign in and repeat the steps above.

Missing confirmation emails

You should receive a confirmation email from Slack shortly after you update your address. If you’re not getting the email, try the following:

  • Check your spam or junk folder, and any tabs in your inbox.
  • Open your email settings and check for typos in the email address. If the address is incorrect, you can change it by following the steps above.

If you’re still not receiving the confirmation email, send us a note and we’ll do our best to help!

Awesome!

Thanks so much for your feedback!

Was this article helpful?
0/600

If you’d like a member of our support team to respond to you, please send a note to feedback@slack.com.

Oops! We're having trouble. Please try again later!

Related Articles

Related articles

Recently Viewed Articles