Customize your workspace's call settings

In Slack, members of workspace can start a voice or video call using the phone icon at the top of the screen. For Workspace Owners and Admins, there are two ways to customize how your members use this feature:

Keep in mind: Any Workspace Owner or Admin can manage workspace call settings and any changes will impact all members. Members cannot customize their call settings individually.

 

Enable or disable the phone icon

Workspace Owners and Admins can choose to completely remove the   phone icon from their workspace. 

Disable Calls

Enable Calls

To disable calls and remove the phone icon from your workspace, open Slack on your desktop and use the steps below.

  1. Click your workspace name in the top left to open the menu.
  2. Select Workspace Settings.
  3. Next to Calls, click Expand.
  4. Uncheck the box next to Enable calling in Slack to remove the option for members.
  5. Click Save

If you decide to disable the phone icon, you can re-enable it at any time from your desktop. Here's how:

  1. Click your workspace name in the top left to open the menu.
  2. Select Workspace Settings.
  3. Next to Calls, click Expand.
  4. Check the box next to Enable calling in Slack.
  5. Click Save.

💡 To learn more about Slack Calls (Slack's built-in calling feature), see Make calls in Slack.

Change the default calling app

Workspace Owners and Admins can default their workspace's   phone icon to start calls via Slack or a supported third-party app.

To set your workspace's phone icon to another service, follow the steps below.

Step 1: Select and install a calling app

  1. If you haven't already, choose a new calling service in Slack's App Directory.
  2. Install the app to your workspace.

You can find a list of supported third-party apps in this article: Voice, video & screen sharing apps.

Note: Choosing a third-party calling app may require you to create an account with that service.

Step 2: Set the app as your workspace's default

Keep in mind that changing this setting will update the default calling app for all members.

  1. Click your workspace name in the top left to open the menu.
  2. Select Workspace Settings.
  3. Next to Calls, click Expand.
  4. Make sure the box next to Enable calling in Slack is checked.
  5. Select your preferred app from the drop-down menu. If the app isn't listed, make sure it's installed for your workspace (see Step 1 above).
  6. Click Save.
Who can use this feature?
  • Workspace Owners/Admins can make this feature available to all members
  • Available on the free and paid plans.

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