Change your plan

Switch plans or billing frequency

Workspace Owners, or the member that upgraded the workspace, can switch plans at any time. Here's how:

  1. Visit the Billing page:
  2. Click change plan and choose from the list of options.
  3. Click View details of this change to review.
  4. Select a payment method. Pay with an existing card on file or add a new one.
  5. Choose to Add this card or Pay with this card.

Downgrade to the Free plan

There are two options when downgrading to the Free plan:

Downgrade immediately
We will deposit prorated credits for the unused fees into the workspace's account, and they may be used towards another upgrade within 180 days of your downgrade date. Any credits remaining in your account after 180 days will automatically expire.

Downgrade when the current billing cycle ends
This option will keep your workspace on the paid plan until the end of the billing cycle. At that time, we’ll automatically downgrade you to the Free plan.

What to be aware of when downgrading to the Free plan

Keep in mind, downgrading to the Free plan will not delete any of your workspace's data, but:

  • You’ll be limited to browsing and searching the 10,000 most recent messages.
  • If your workspace is over the 5GB file storage limit, you’ll get to choose which files to delete. 
  • If your workspace has any Email apps configured, they will be deactivated immediately. The Email app is only available on paid plans.
  • If your workspace has shared channels, they will stop being shared immediately. Each workspace will retain a copy of the channel. 
  • If your workspace has guest accounts, they will be deactivated, although you'll be able to reactivate them as full members if you wish. 

For a list of features available on paid plans, please visit our Pricing Guide.✨

Note: If you downgrade your plan, we're happy to transfer your credits to another workspace.


Who can use this feature?
  • Workspace Owners, or the member that upgraded the workspace, can access this feature. 
  • Available on the Standard or Plus plans.

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