Change your plan

Switch plans or billing frequency

Workspace Owners, or the member that upgraded the workspace, can switch plans at any time. Here's how:

  1. Visit the Billing page:
  2. Click change plan and choose from the list of options.
  3. Click View details of this change to review a summary of your changes.
  4. Select a payment method. You can pay with an existing card on file or add a new card.
  5. Choose to Add this card or Pay with this card.

You’re all set!

Downgrade to the Free plan

There are two options when downgrading to the Free plan:

Downgrade immediately
We will deposit prorated credits for the unused fees into the workspace's account, and they may be used towards another upgrade within 180 days of your downgrade date. Any credits remaining in your account after 180 days will automatically expire.

Downgrade when the current billing cycle ends
This option will keep your workspace on the paid plan until the end of the billing cycle. At that time, we’ll automatically downgrade you to the Free plan.

What to be aware of when downgrading to the Free plan

Keep in mind, downgrading to the Free plan will not delete any of your workspace's data, but:

  • You’ll be limited to browsing and searching the 10,000 most recent messages.
  • If you have more than 10 active apps or custom integrations, you’ll have a chance to choose which ones to deactivate.
  • If your workspace is over the 5GB file storage limit, you’ll get to choose which files to delete. 
  • If your workspace has shared channels, they will stop being shared immediately. Each workspace will retain a copy of the channel. 
  • If your workspace has guest accounts, they will be deactivated, although you'll be able to reactivate them as full members if you wish. 

For a list of features available on paid plans, please visit our Pricing Guide.✨

Note: If you downgrade your plan, we do not offer credit card refunds, but we can transfer your credits to another workspace.


Who can use this feature?
  • Workspace Owners, or the member that upgraded the workspace, can access this feature. 
  • Available on the Standard or Plus plans.

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