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If you're the Owner of a workspace on the Standard or Plus plans (or you're a member who's upgraded the workspace), you have the option to upgrade, downgrade, or cancel your workspace's plan. Use the steps below, and get in touch if we can help with anything.
From your desktop, click your workspace name in the top left.
Select Administration, then Workspace Settings from the menu.
In the left-side column, locate Administration, then click Billing.
From the Overview tab, choose change plan.
Use the menu to select your plan change.
⬆️To upgrade from Standard to Plus, choose Upgrade to Plus plan.
⬇️To downgrade from Plus to the Standard plan, choose Change to the Standard plan.
⬇️To downgrade to the Free plan, select Switch to the Free plan upon renewal. Or to cancel your paid plan immediately, choose Switch immediately to the Free plan.
Click View details of this change.
Select Confirm this change.
Downgrading to the Free plan
When moving from a paid plan to the Free plan, keep the following in mind:
Message and storage limits will change. Only the most recent 10,000 messages will be viewable and searchable. And if over the 5GB file storage limit, you’ll get to choose which files to delete from your workspace.
Your workspace can have up to 10 third-party apps or custom integrations. If you're over the limit, you'll be unable to add any other apps or integrations.