Get to know the basics, and a few helpful tips & tricks along the way!Want to learn more about setting up your team? Look no further!Supplemental Slack info for you and your team.Tips and tools for beginners and experts alike.Launching a new team or joining one for the first time?
Our easy-to-read guides help your team work better, together, from day one.Ready to level up? Browse our time-saving tricks and practical tips for
making Slack work for you.All kinds of teams thrive with Slack — take a look at our department-specific guides.
More coming soon!Get familiar with Slack Enterprise Grid for large organizations.
Choose a channel where you'd like JIRA notifications to be posted.
Copy your unique webhook URL to your clipboard.
In JIRA, navigate to Administration System WebHooks and create a new webhook.
Enter a name for your webhook, and paste your webhook URL.
Under Events, select the Issue created and Issue updated checkboxes.
Click Create to complete the setup.
Limit updates to certain JIRA projects
Using the JIRA Query Language (JQL), you can limit your webhook to only post notifications from certain projects. For a single project, use project = “Project A”, and for multiple projects, use project in (“Project A”,“Project B”).
Customize JIRA status changes
Slack will automatically post some issue status changes (e.g. Open Done and Closed Reopened). Because JIRA is highly customizable, we've made it possible for you to customize the supported transitions to suit your team's needs.
For example, you can add a custom transition for In Development In Review. Please note that the status names must match the names that are configured in your team's JIRA account.
Wildcard status changes
We also allow the use of wildcards in place of a single status. For example, if you want to receive notifications when any issue (regardless of its status) transitions to Done, you can add a status change that reads * Done.
When a JIRA issue is created or updated, we temporarily log the event to help with debugging. You can check this log to see if a given status change was delivered or ignored. If you want to then support this status change, it's easy to add to your list!
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