Get to know the basics, and a few helpful tips & tricks along the way!
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Supplemental Slack info for you and your team.
Tips and tools for beginners and experts alike.
Launching a new team or joining one for the first time?
Our easy-to-read guides help your team work better, together, from day one.
Getting More Out of Slack
Ready to level up? Browse our time-saving tricks and practical tips for
making Slack work for you.
All kinds of teams thrive with Slack — take a look at our department-specific guides.
More coming soon!
Slack Enterprise Grid
Get familiar with Slack Enterprise Grid for large organizations.
If you're curious about what's new in Slack — and what's changed — you're in the right place.
Develop your skills and prepare to become Slack Certified!
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Trouble receiving emails from Slack
Not receiving emails from Slack? We're here to help! We've gathered some tips to help you find
invitations to join workspaces and email notifications.
Check your email settings
Step 1: Make sure your email address is up to date
From your desktop, click your workspace name in the top left. Select
Profile & account from the menu. Double check that your email address is correct. If you need to update it, select
Step 2: Check spam and junk folders, and other email filters
Check your spam and junk folders, as well as any inbox filters, just in case emails from Slack are being sent there.
Step 3: Allow emails from Slack
Ask your IT team or email service provider if your email system is flagging Slack emails. They may want to check that emails from
firstname.lastname@example.org and email@example.com aren't being blocked.
Troubleshoot specific emails
Ask the sender to confirm that they sent your invite to correct email address. They can always send you a new invitation if needed.
Tip: Are you a Workspace Owner or Admin? You can see pending invitations at my.slack.com/admin/invites. Click Invite New Members to send a new invite to the correct email address.
Direct message and @mention notifications
You'll only get
email notifications when you're not active on the desktop app. They're bundled and sent once every 15 minutes or hour to prevent overloading your inbox.
Weekly update email
Slack sends an update email each week to Workspace Owners and Admins. If you're not getting your update email, it may be due to one of these reasons:
Your workspace has less than 4 members
Members have sent fewer than 100 messages in a given week
Still having trouble?
Send us a note! We're happy to help you troubleshoot. 🎯