Trouble receiving emails from Slack

Emails from Slack might include workspace creation emails, invitations to join a workspace, optional notices, or email notifications.

If you aren't receiving emails from Slack, here are some tips you can try:
 

General tips

  1. Slack will send emails to the email address listed in your profile. Make sure it’s up to date at my.slack.com/account/profile.
  2. Check your spam and junk folders, as well as any tabs in your inbox, in case emails from Slack are filtered there.
  3. Still no luck? Ask your IT team or email service provider if Slack emails are being caught by your email system. They may want to check that emails from feedback@slack.com and no-reply@slack.com aren’t blocked.

Troubleshooting

Missing invitations

If you haven't received your invitation to a Slack workspace, check with the person who invited you that it was sent to the correct email.

Workspace Owners and Admins can check pending invitations to make sure that email addresses are correct at my.slack.com/admin/invites. To send a new invite to the correct email address, just click the Invite New Members button.
 

Didn't receive a weekly update email

Weekly workspace update emails are sent only if your workspace has four or more active members and has sent 100+ messages in the last week. These emails are sent only to Workspace Owners and Admins.

Not receiving DM and @mention notifications

To avoid filling your inbox while you're away from Slack, email notifications of direct messages and mentions are bundled and sent every 15 minutes.

Note: Email notifications won’t go out if Slack is active on on your desktop or mobile.

 

Still having trouble?

Send us a note! We'll be happy to help you troubleshoot. 🎯

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