Fair Billing policy

We believe you should only have to pay for team members that are actively using Slack, so we offer a Fair Billing policy.

The short version

  • You’ll only be charged for members that are active on the day that you upgrade to a paid plan.
  • If all members become inactive, you will be charged for a minimum of one member, unless you decide to downgrade to the Free plan.
  • Any changes to the number of active members will be reflected in your monthly statement.


Add new members to a paid team

If you’re on a paid plan and add new members partway through the billing cycle, we’ll only charge for the cost of the time used. We’ll keep track of this for you, and bill you at the end of each month.

Here’s an example:

Let’s suppose your team is on the Standard plan paying monthly, which costs $8 per member per month. You add a new team member 10 days into your billing period, leaving 20 days remaining in the month.

The prorated subscription cost is calculated by dividing the cost per member ($8) by the number of days in the month (30) and multiplying it by the number of days remaining (20), which gives us the prorated subscription cost for the remainder of that billing period: $5.33 

If you pay annually, it works the same way. We'll calculate the prorated cost for the rest of the year, and bill you at the end of the month for any new additions.

Paying by invoice? We invoice your team for the full year for a set number of members. But if your team grows to be larger than anticipated, we’ll send you an invoice once per calendar quarter to settle any balances owing.


How inactive and deactivated accounts affect billing

Slack automatically detects when members becomes inactive. When that happens, we will deposit prorated credits to your Slack account. These credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Slack.

Here’s how it works:

Let's say your team is on the Standard plan paying monthly, which costs $8 per member per month. 15 days into your billing period, a team member is deactivated. 

To calculate the amount of prorated credits that will be deposited back to your team’s account, divide the cost per member ($8) by the number of days in the month (30) and then multiply it by the number of days that person used Slack for that billing period (15): $4.

 

Account activity Status Billing action

If an account hasn't been used in over 14 days

Inactive Credits are deposited to your Slack account for the unused portion of the billing period

If an account has been deactivated by a team Administrator

Inactive Credits are deposited to your Slack account for the unused portion of the billing period

If a deactivated account is re-enabled or an inactive account starts using Slack again

Active We’ll automatically detect the change and charge the prorated cost for the days remaining in the billing period

 

Types of team members

Members, Admins, Owners, and Multi-Channel Guests are paid team members. You can invite as many of them to your team as you like. Visit our Pricing Guide for more about costs.

For organizations using multiple Slack teams: A single individual can join multiple teams. As long as they remain active in each team, they will be counted towards the total number of active users for all teams they have joined. This may result in your organization being charged for the same user multiple times.

Bots and Single-Channel Guests are free. For every paid member on the team, you can invite five Single-Channel Guests. To get more, you can invite more paid members to the team.

Tip: Visit Roles and permissions in Slack to learn more about each member role available to your team.

Related Articles

Recently Viewed Articles