Manage your billing details

On the Free, Standard, and Plus plans, Workspace Owners (and members who choose to upgrade a workspace) can manage payment details from the Billing page.


Access the Billing page

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.



View billing history

  1. From your desktop, click your workspace name in the top left.
  2. From the menu, select Billing.
  3. Select History.



Manage payment methods

Update a credit card

Add a new card

Choose a different card

Remove a card

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Payment Methods.
  4. Enter your credit card details, then click Add Card.
  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Payment Methods.
  4. Under Existing Cards, select an option and click Pay with this card.
  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Payment Methods.
  4. To remove a credit card, click the  close icon next to it.


Switch to invoicing

To pay by self-serve invoice, a workspace must be on an annual plan and meet certain member requirements. Workspace Owners can review what's required, and if eligible, use the steps below to switch to invoicing:

  1. From your desktop, click your workspace name in the top left.
  2. Click Change Plan.
  3. From the drop-down menu, select the option to switch immediately to paying by invoice.
  4. Choose Preview changes to review the details. 
  5. Click Add a Payment Method
  6. Choose Invoice. Enter the number of users you'd like to pay for (this number must include all of your active members). If you want to pay for more members than you currently have, get in touch with our Sales team.
  7. Add additional billing contacts or a purchase order.
  8. Click Review Order, then Purchase to finish. 

    Payment via check, ACH, or wire transfer is due within 30 days. You'll find Slack's bank details listed on your invoice. 



Edit your billing statements and settings

From the Billing page, you can edit your company name and address, your VAT/ABM ID and business status, your email frequency, and who has the ability to make upgrades and purchases.

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Settings.

    Company name and address 
    Enter your information below Company Name & Address and then choose Save Settings.

    VAT/ABN ID and business status
    Click Select a country to choose yours from the list. Enter your business status (if required) and VAT or ABN ID, then Save Settings.

    Email frequency
    Below Email Frequency, choose how often you'd like to receive email notifications for billing changes.



Add billing contacts

There may be other people within your company that need to stay up to date on billing, like the accounting department. Workspace Owners can add people as billing contacts to ensure they also receive billing-related emails. All billing contacts will be notified via email when a payment card on file is charged, and if credits are added to an account.

Here's how to add billing contacts: 

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Contacts, then select  Add a new billing contact.
  4. Choose a member from the list or enter an email address. Then, click Add billing contact.
Who can use this feature?
  • Workspace Owners (and a member who upgrades a workspace)
  • Free, Standard, and Plus plans

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