Update your billing details

Team Owners can jump in at any time to change their team’s plan, update a payment method, or download copies of billing statements.


Change your payment method

Whether your credit card is expired, canceled, or simply needs to be swapped out for a new one, you can easily update it. Here’s how:

  1. Visit the Billing page: my.slack.com/admin/billing.
  2. Click the Payment Methods tab.
  3. Under Add New Card, fill in the required fields.
  4. When you’re done, click Add Card.
  5. Or, you can choose a different credit card to use as the default. Under Existing Cards, just click Pay with this card.


To remove an unwanted card from the list, just click the  icon next to that card.

Tip: We require monthly plans to be paid by credit card, but eligible teams on annual plans can pay by invoice.  Visit Paying for Slack for details.


Customize your statements

Need to customize your billing statements or the frequency of your billing emails? You’re in the right place!

Note: Team Owners can review billing changes and download copies of billing statements from the History tab. 


Billing information

From the Settings tab, you can customize your billing statement to include information like your company name and address. In the space for Additional Notes, you can add a purchase order number, tax information, or anything else your finance department might need.


Billing email frequency

We’ll send billing emails to Team Owners and other billing contacts. Team Owners can choose how often they’d like to be notified of billing related changes to their team’s account.

If you don't need to be notified each time a change occurs (at most once per day), you can opt for a summary at the end of the month instead.


Add billing contacts

Billing statements and summary emails can be sent automatically to people in your organization, even if they don’t have an account on your Slack team.

Under the Contacts tab of your Billing page, click Add a new billing contact. You can select a team member by username or enter any email address. Click Add billing contact to save your changes.

 

Failed payments

If there’s ever an issue with completing a payment, we’ll immediately email the Team Owner and any billing contacts. Learn more about failed payments.

Who can use this feature?
  • Only Team Owners can access this feature. 
  • Available to teams on free and paid plans.

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