Manage your billing details

For workspaces on the Free, Standard, and Plus plans, all billing details can be managed by Workspace Owners from the Billing page. Members who purchase a paid plan for a workspace will also have access to these details.


Access the Billing page

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace Settings from the menu.
  3. In the left-side column, locate Administration, then click Billing.


See your billing history and statements

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace Settings from the menu.
  3. In the left-side column, locate Administration, then click Billing.
  4. Select History.


Update your credit card

Add a new card

Choose a different card

Remove a card

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace Settings from the menu.
  3. In the left-side column, locate Administration, then click Billing.
  4. Click Payment Methods.
  5. Enter your credit card details and click Add Card
  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace Settings from the menu.
  3. In the left-side column, locate Administration, then click Billing.
  4. Click Payment Methods.
  5. Under Existing Cards, select an option and click Pay with this card.
  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace Settings from the menu.
  3. In the left-side column, locate Administration, then click Billing.
  4. Click Payment Methods.
  5. To remove a credit card, click the  close icon next to it.


Edit your billing statements and settings

From the Billing page, you can edit your company name and address, your VAT/ABM ID and business status, your email frequency, and who can make upgrades and purchases.

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace Settings from the menu.
  3. In the left-side column, locate Administration, then click Billing.
  4. Click Settings.

    Company name and address 
    Enter your information below Company Name & Address and then choose Save Settings.

    VAT/ABM ID and business status
    Click Select a country to choose yours from the list. Enter your business status (if required) and VAT or ABN ID, then Save Settings.

    Email frequency
    Below Email Frequency, choose how often you'd like to receive email notifications for billing changes.

    Upgrades and purchases
    Workspace Owners can decide who can purchase a paid plan for their workspace. To allow any member to use a credit card and upgrade your workspace's plan, select Any Full Member of this workspace.


Add billing contacts

Workspace Owners can add additional billing contacts (such as your accounting department) to also receive billing-related emails. Emails are sent when a credit card on file is charged, and when credits are added to your account.

    1. From your desktop, click your workspace name in the top left.
    2. Select Administration, then Workspace Settings from the menu.
    3. In the left-side column, locate Administration, then click Billing.
    4. Click Contacts, then  Add a new billing contact
    5. Choose a member from the list or enter an email address, then choose Add billing contact.
Who can use this feature?
  • Workspace Owners (or the member who upgrades the workspace) 
  • Available to workspaces on the Free, Standard, or Plus plan.

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