Transfer apps and integrations from deactivated members

Members with a deactivated Slack account will lose access to your workspace. In addition, any apps or integrations they've set up will be disabled automatically. This can cause a bit of a disruption for the rest of your team if they rely on those same tools. That's why we're here to help you keep things running smoothly by transferring apps and integrations to new owners. 

How transfers work

When it comes to transferring an app or integration to a new owner, the process depends on a couple of factors: the type of app or integration and the timing of account deactivation.

App eligibility

  • 🚫 Can't be transferred 
    Apps or integrations with a unique API token belonging to a member, can't be transferred to someone else. Here are a few examples of apps that can't be transferred: Google Calendar, MailChimp, and Stripe. 
  • Can be transferred 
    Most other apps or integrations, including those created by Slack and legacy custom integrations (e.g. Incoming Webhooks or Bot Users), can be transferred to someone else.

Contact us for a list of apps and integrations that are eligible to be transferred from a deactivated member to a new owner.

Tip: API tokens are tied to members, so tokens are automatically revoked when a member deactivates their account. In these cases, a new member should install and configure an app to restore service. 

Deactivation timing

A Workspace Owner can request to transfer a member's eligible apps or integrations to a new owner. If the transfer occurs before the member's account is deactivated, apps and integrations will continue working as expected. We recommend the new owner take precautions to make sure things are secure. 

If a transfer occurs after an account is deactivated, the member's apps and integrations are already disabled. The new owner of these apps and integrations will need to re-enable before they can be used again.  

A note about API apps: Deactivated members will no longer be app collaborators. If there was only a single collaborator, a Workspace Owner or another member can take over. 

Transfer apps and integrations

Workspace Owners can contact us to transfer an eligible app or integration to a new owner. Here's what you should include: 

  • The name of your workspace
  • The email address of the member you wish to transfer the app/integration to
  • The email address of the member that will be deactivated (or who has been deactivated)
Who can use this feature?
  • Workspace Owners can request a transfer.
  • Available for all plans.

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