FAQs about migrating from Atlassian to Slack

Have questions about migrating to Slack? We’ve put together some frequently asked questions to help make your move as simple as possible.

Note: Have more questions? We're here for you! Send us a note and we'll lend a hand. 👋


The basics

Do I need to manually recreate my group in Slack?

Nope, you can use Slack’s import tool to migrate your Hipchat data or Stride data. If you're new to Slack, use your archive to create a copy of your group in your Slack workspace. If you're already using Slack, merge matching data, and migrate any rooms or users not already in Slack.


How do I migrate a Hipchat or Stride group to Slack?

Export your archive, then use Slack's import tool to choose what data to bring into your Slack workspace. See our guides for more:


How do I turn on single sign-on for my Slack workspace?

Adjust your Slack workspace's access and security settings to suit your needs. Learn more about workspace administration under the Configure access & security section of our Help Center.


Users and rooms

What do you call users, rooms, and messages in Slack?

In Slack, users are members, rooms are called channels, and messages between two members are direct messages (DMs), or group DMs when there's more than two people.


How are users and rooms imported to Slack?

When email addresses match, you can merge a Hipchat or Stride user with a Slack account. You can also add users as new Slack members, create deactivated members, or choose not to import certain members.

Similar to users, you can merge rooms that have a matching Slack channel, or create brand new channels if you’d like.


Will a user's role transfer from Hipchat or Stride to Slack?

Imported and invited users will have the role of member by default. The creator of the workspace will be the Primary Workspace Owner. This person has the ability to change the role of any member in the workspace. Learn more about roles in Slack.


How do I set a members' role before they have access to Slack?

You can use one of these import options and either activate or invite the members when you're ready: Create as deactivated users, without inviting them or Do not create users, just import their messages.


Running an import

Who can export and import data?

You must be a Hipchat or Stride group administrator to export a group's archive. To import data to Slack, you must be a Workspace Owner or Workspace Admin.


How do I export from Hipchat or Stride? How do I import to Slack?


Can I cancel an import?

Yes, you can rollback an import using the Reverse Import button. This action will remove imported rooms and messages from your Slack workspace, but not users.


Can I import to Slack more than once?

Yes, you can perform multiple imports without duplicating messages or users, as long as the message timestamps and channel names remain the same. Keep these things in mind: 

  • Map public rooms from Hipchat or Stride with public channels with the same name in Slack without creating duplicate message content.
  • Private rooms you want to import can't be mapped to private channels in Slack. Instead, you must import as a new private channel. This may result in two of the same private channels in the workspace — one with up-to-date message history and one without. Archive the channel you don't need. 
  • By choosing Do not create users, just import their messages, it's not possible to associate those messages to members you import or create at a later date. If you're not ready to invite members to your workspace, choose the option Create as deactivated users, without inviting them or Skip users, don't import messages

Alternatively, when exporting from Hipchat or Stride, you can select content from a specific date range. When you import this file to Slack, you don't have to worry about duplicate messages, with the exception of private channels (noted above). 


If a Hipchat or Stride room was owned by a user that's no longer active, what happens when it’s moved to Slack? Or what if I choose not to import a room owner?

You can migrate the room to Slack just like any other. Slack channels don’t have owners, so it won’t matter if the former room owner is no longer around. You'll be automatically added to the Slack channel and listed as its creator.

Note: You’ll only be automatically added to Slack channels if the former room's owner isn’t imported to Slack.

Why didn't all of my private rooms import to Slack?

Slack Workspace Owners and Admins can only see the private channels they're a member of. If you didn't see an error message during your import, your private channels were imported successfully, but you'll need to be invited to join those channels to view them in Slack.


One of the participants of a 1 to 1 or direct message is no longer an active user. How will this conversation import to Slack?

It will depend on how you choose to import these two users:

  • Create as deactivated users, without inviting them
    If you select this option, the user’s 1 to 1 messages/direct messages and other messages will be migrated, but they’ll appear as deactivated members in Slack.
  • Do not create users, just import their messages
    If you choose this option, the user's 1 to 1 messages/direct messages or files won’t be imported. Only messages shared in rooms will be migrated to Slack.


Both participants of a 1 to 1 or direct message are no longer active users. What happens to their messages?

This will also depend on how you choose to import the users:

  • Create as deactivated users, without inviting them
    Both users will appear as deactivated members in Slack, and no other members will have access to their 1 to 1 messages/direct messages.
  • Do not create users, just import their messages
    Neither the users nor their 1 to 1 messages/direct messages will be imported. Only messages they’ve shared in rooms will be migrated to Slack.


How will messages posted by apps and integrations import to Slack?

Messages posted by apps and integrations in Hipchat or Stride will import to Slack as raw HTML. If you'd prefer not to import these types of messages, you can exclude them when you select rooms to import.


Testing an import

How can I test an import? 

To test the import process, we recommend you create a new workspace on the Free plan. Note: When choosing import options around members, be sure to select Create as deactivated users so people don't receive invitations to join the test workspace. When you're finished, you can delete the workspace.

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