Get updates on Slack's uptime alerts

Transparency is important to us, especially when it comes to how we communicate Slack’s service availability and uptime. That’s why we keep our Slack Status site up to date and our issue history accessible to everyone.


Terms you should know

Before we dive in any further, let's define a few terms.

  • An Outage refers to an issue that affects people connecting to Slack.
  • An Incident refers to a problem with a specific feature that’s not working properly (e.g., notifications not working, or slow file uploads).
  • A Notice means there's an issue with a third-party service or Slack partner that may affect your experience (e.g., a major internet service provider is having an outage).
  • Maintenance refers to scheduled downtime for Slack in which customers are given advance notice. This happens very rarely.

Tip: To learn how we calculate uptime, check out our Service Level Agreements (SLA).


Stay updated during an issue

For any issues that affect our customers, we update our Slack Status site. This is where you'll find the most up-to-date information until we resolve the issue. 


Subscribe to our RSS feed

  1. Open your preferred subscription tool. 
  2. Subscribe to either our Atom feed or RSS feed.
  3. You’ll now receive updates for issues that affect Slack’s uptime.

Set your RSS reader to regularly check for updates so that you’re immediately notified of uptime issues.

Tip: To set up a third-party monitoring system, visit our API docs.

Follow us on Twitter

If you follow @slackstatus on Twitter, you can receive notifications every time we announce a status update.


After an issue

After we’ve resolved an issue, we’ll publish a technical summary to the Slack Status site within 24 hours. The technical summary includes specific details about the issue, such as an overview of what happened, how customers were impacted, and how our internal systems were affected.

Questions? Please send us a note — we'd love to help!

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