Troubleshoot Slack for Android

Tip: If you’re looking for help installing or using Slack for Android, see Slack for Android in Help Center.

 

Having trouble? Here's what to try first:

  • Make sure you’re running the latest version of the app.
  • Reinicia la aplicación.
  • Reset local storage from the overflow menu at top right, then SettingsAdvanced.

 

Other possible issues

Unread direct message badges don’t clear

  • Try sending a message in the affected direct message.

Spotty network performance

  • If you can’t connect to WiFi, hiding image previews may help. Tap the overflow menu at top right. Tap Settings. Under Advanced, select Hide image previews.

Push notifications don’t arrive

  • Si piensas que no estás recibiendo notificaciones push cuando deberías recibirlas, prueba a cerrar la aplicación, eliminándola de la lista de elementos utilizados recientemente, y a reiniciarla.

Messages received by push notification don’t appear in app

  • Reset local storage in Settings, then Advanced.

 

If you don't see a solution to your problem, please drop us a line.

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